Return Policy

Address for Returns

Audiowhich
602 Cantrell Street, Waxahachie, TX, 75165

Return Timeframe

You may return most new, unopened items within 30 days of delivery for a full refund. This timeframe ensures you have sufficient time to evaluate your purchase.

Eligibility Criteria for Returns

To be eligible for a return, items must be in the condition you received them—unused and in the original packaging. Please include any manuals, accessories, and documentation that were included with the product.

How to Initiate a Return

1. Download and Complete the Return Form: You can find the form on our website. Please fill it out completely and include it in your return package.
2. Condition of the Product:
   • Defective Products: If you receive a defective item, please describe the defect in detail on the return form.
   • Customer Remorse: If the product did not meet your expectations, please clearly explain your reasons on the return form.

Restocking Fees

We do not charge restocking fees. You will receive a full refund of the product price if the returned items meet our criteria.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items shipped. We recommend using a trackable shipping service to ensure your return is received.

Refund Process

1. Inspection: Upon receipt, your item will be inspected to confirm that it meets our return conditions.
2. Refund Issuance: If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.

Additional Return Information

• Exchanges: We currently do not offer direct product exchanges.
• Refund Timing: Refunds are typically processed within 14 business days after we receive your item.
• Currency: Refunds are issued in USD. The conversion to your local currency will be handled by your payment provider.

Policy Compliance

Our return policy complies with U.S. consumer rights and regulations, ensuring a fair process for all customers.

For any questions or assistance with your return, please contact our customer support team at support@audiowhich.com. We are here to help ensure your satisfaction with every purchase.